Once your order has been successfully placed, you’ll receive an Order Confirmation email. This can take up to an hour to arrive, so be sure to check your junk or spam folder.

If you still haven’t received your confirmation email, please contact our Customer Care team.

Unfortunately, we’re unable to make changes to an order once it has been placed. This includes changing items, sizes, colours or delivery details.

Yes! Gift boxing is available with every purchase and can be added to your cart at checkout.

Shipping timeframes can be found here

Once your order has been dispatched, you’ll receive an email containing your tracking details.

If you placed your order through Shop, you can also track your delivery directly through the Shop app once it has been dispatched.

Can’t find your tracking details? Contact us at hello@harliandharpa.com and we’ll be happy to help.

Please note: All online returns will be processed within 10 business days of receiving your parcel and you will be notified via email once it is completed. We do not accept refunds on personalised items or Gift Cards. For hygiene reasons we are unable to accept change of mind returns of earrings, body jewellery & hair accessories.

If you would like to make a return, please
start your return process here.

Please Note

We will only accept returns for items that have remained in their original sellable condition. All packaging must remain attached and unopened.

We do not accept returns on earrings, body jewellery, hair accessories or personalised items

Any returns must be completed within 30 days of receiving the item. 

Shipping costs are not refundable.

Please contact our Customer Service team via hello@harliandharpa.com if you require assistance.

Once your return arrives at our warehouse, we aim to process it within 5–7 business days.

You’ll receive an email once your refund has been processed. Depending on your financial institution, please allow up to 10 business days for the funds to appear in your account.

Please allow additional processing time during busy periods.

If you paid for your order using a Gift Card or eGift Card and another payment method, the amount originally paid by Gift Card will be refunded to a new eGift Card.

Any remaining refund amount will be returned to the original payment method used for the order.

We’re sorry your item hasn’t arrived as expected!

If your item is faulty or damaged, please email hello@harliandharpa.com with:

• Your order number
• A photo of the item
• The product name or SKU

Our Customer Care team will review your request and help get this sorted as quickly as possible.

Yes! The Hoop is completely free to join.

Join The Hoop

Once you reach our Sapphire tier by spending $250, you’ll unlock your Birthday Honour.

Your birthday reward becomes available on your birthday and can be redeemed for 14 days following your birthday.

Birthday Honours are available for redemption in-store.

Twice a year, we celebrate our loyal Hoop members with Hoop Weeks.

Hoop Weeks are available to members who have reached Sapphire tier or above. Depending on your Hoop tier, you may receive a gift box featuring HARLI + HARPA best sellers or an exclusive product.